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GET /players/P-10482
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Player summary in SailorDeck
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InboxCustomersPaymentsGamesCompliance● 3 agents online
Withdrawal still pendingC-1001 · P-10482 · just now
Welcome bonus not creditedC-1002 · P-20391 · 4 min
How do I verify my IDC-1004 · P-55612 · 9 min
Game froze mid spinC-1005 · P-40871 · 12 min
Withdrawal delay93% surePriority high→ Payments team
Hi, my £300 withdrawal is still pending. When will it arrive?
AI draft · from backoffice factsPolicy checked ✓
Approve & sendEditReject
✓ Sent by you · logged in the audit trail
Player P-10482
From your backoffice · read-only
VIPGold
KYCVerified
Balance£241.10
Last deposit£50, 3 days ago
Withdrawal£300, payment review
Limit eventsNone this month
Hand-offs keep the whole case

💬 Support

Queue

💳 Payments

Queue

🛡️ Compliance

Queue
C-1001 · Withdrawal still pending
P-10482 · Gold · KYC verified
£300 payment reviewReply sentChat history
C-1003 · I want to take a break
P-31007 · self-exclusion request
Handed to a personNo AI draft

Dashboard

Your own backoffice. SailorDeck only reads it.
Withdrawals pending4
Bonus requests1
Open reports2

Withdrawals awaiting review

You click. Clicky points the way.
IDPlayerAmountStatus
W-88207P-77310€120.00PendingApprove Hold
W-88213P-10482£300.00Payment reviewApprove Hold
W-88219P-55612€60.00PendingApprove Hold
W-88224P-40871CAD 200.00PendingApprove Hold

Credit a bonus

Bonuses › New
Player ID
⌘V
Offer
▾
Note
Welcome bonus not credited · case C-1002
Credit bonus✓ Bonus credited
Clicky
Clicky · your tasks
Guide my pointerClicky moves the pointer to each next step. You still make every click.
Approved · waiting for you
All done
Approve withdrawal W-88213£300 · P-10482 · in your backoffice
Credit 20 free spins to P-20391Welcome bonus · C-1002 · in your backoffice
AI proposal · waiting for approval
20 free spins for P-20391
Welcome bonus was not credited. The offer is inside the bonus limits you set.
ApproveReject✓ Added to your tasks
Audit trail · tamper-evident
COMING SOON  Memory across chats
P-10482 · one week later
Hi again! The money arrived, thanks. Can you help me set a weekly deposit limit?
From earlier chats
• Asked about a £300 withdrawal on 23 Oct. Paid 24 Oct.
• Prefers short replies in English.
Great to hear it arrived! Yes, you can set a weekly deposit limit in Account › Limits. Want me to walk you through it?
Remembers the case,
not the person.
What memory keeps, and what it never keeps
✓A pseudonymous player ID from your backoffice
✓Short facts from past cases, not transcripts
✓Deleted after the period you set, or on request
✕Names, emails, card numbers or documents
✕Marketing to players at risk of harm
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